Its important that you dont exit the vehicle unless youre in imminent danger. I do apologize once again for the delay on our end and sincerely appreciate all your patience! Performance & security by Cloudflare. Stay at least 10 feet away from the wire and secure the area to keep others away, too. Cookie Notice A woman in Huntington says she contacted Comcast several times about a line. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. I don't have AT&T, or a landline. It's not the power line and I don't think it's the regular cable either because there's no service outage. Report it as a hazard to your local PD, maybe they have a better contact. Massive outages do occur because of problems such as storms, floods etc. Reporting A Downed Dangerous Pole | AT&T Community Forums That person will tell you who the city's contact is in the Comcast governmental affairs office. How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity Thanks! to Call your mayor's office. How do you get straight to a representative? You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Not a word either by phone, email or through the support chat since then. A drop-down list appears. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. I suspect it's an old wire). Press question mark to learn the rest of the keyboard shortcuts. If you have questions about your services, we're here to answer them. How to report a downed wire if I'm not a customer? Reddit and its partners use cookies and similar technologies to provide you with a better experience. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. Type a message to let us know what your issue is. Enter another ZIP to see info from a different area. Choose the option that best describes your situation. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? 1 6 You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. . If the IP address resides on the Comcast network. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . My thinking, if I were to do this at my house would be that that 1.) Please send us a PM with your first and last name, as well as house numbers to your service address. ASA, ABA, Adherence). Discussion. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. Id give them a ring. Then it tells me it can help me better if I sign in. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? You can also request a call at a time that fits your schedule. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. Call 800.288.2020 and select Repair. We have made changes to keep employees safe so response and call times may be longer than usual. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Contact Us - Customer Support | DISH You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. I am a bot, and this action was performed automatically. An official employee, such as myself or whoever is first available, will respond. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. Who is responsible for cable line from pole to house? A recent storm brought down a tree which took down one of the above ground cables by my house. I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. Downed/hanging electrical wires - who to report to? | Universal Hub I would like to report down wires in my back yard for the second time. 1. I need someone to come out and fix it. Throughout our history, DISH has always put customers first. The ground around your car may be energized. Who removes tree branches resting on utility cables in easement? and our Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! If you are experiencing problems with Comcast Xfinity, please submit a report below. In the top right corner, you'll see a little chat icon near the bell icon. Who Do You Call for a Downed Cable Line in 2023? - Report Down Phone Talk to Us. 5. Please send us a direct message to "Xfinity Support" with your full name and address. Two delivery trucks have had close calls recently. Privacy Policy. How much notice do you need to give Comcast to cancel? If you smell natural gas or see downed power lines please do NOT use this page. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. When should we expect this to be corrected? We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 3.) By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! Sky News is distributed via an English-language radio news service, and through online channels. Can you direct message us your name and address, please? Adding to this post, because the instructions didn't say to wait for a response when using the private message option. Thanks. View the Xfinity outage map and find out when an area will be back online. Payments are posted to your account after 5:30 p.m. on the day they are received. Type your message in the text area near the bottom of the window 5. I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. Comcast Xfinity problems in the last 24 hours. If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. Welcome to the Xfinity community! I really appreciate you being a member of the Comcast Family! Comcast Line Down in My Yard : r/Comcast_Xfinity - reddit how do i report a downed comcast line? - perfumexo.com However, its critical not to cut into a power line, as you know. Create an account to follow your favorite communities and start taking part in conversations. Hi, @user_af7a95. We have made changes to keep employees safe so response and call times may be longer than usual. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Do not send the firewall logs as an attachment. Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. Select Restart Modem to begin troubleshooting. I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! How do I get Comcast to fix a cable line? - MetaFilter Xfinity Customer Service - Contact Us There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. Click Continue. DO NOT TOUCH downed lines or anything they are touching. You will need to contact a tree trimming service yourself. You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Then, call PG&E at 1-800-743-5000. I explained this to the rep when I called to cancel. This website is using a security service to protect itself from online attacks. . I have a downed wire in the middle of the street. The easement at my back property line has poles with electric and utility lines. Make the report to that person.. came out and verified that it isn't live. Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. Marion County officials report storm has passed leaving widespread wind You can contact 811 to get utility lines marked. Report or View Outages; Other Contacts; General, Business, Landlord, . Full special report: Alex Murdaugh found guilty in murders of wife and son Report it online using Xfinity Assistant. Woman battles Comcast over downed line - WSAZ Heads up: Extreme weather or other factors can bring down lines, including electrical lines. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. How do I report a downed telephone line? Press Enter to send it. Voting closed 14. New comments cannot be posted and votes cannot be cast. Downed power lines and safety after a storm - CenterPoint Energy Don't touch anything or anyone in contact with a downed power line. It's infuriating. Call 9-1-1 immediately to report a fallen power line. You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. Immediately Call Emergency Services. Our team can help get that line raised. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. Call us at 800-477-5050. Reporting this to comcast seems to be a problem. . Thanks! Let us know. Stay at least 35ft away from any downed wires during cleanup and other activities. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Thank you so much Anthony for sending us over those details and the Modmail. Scan this QR code to download the app now. STAY AWAY from downed power lines. 70% of power outages are caused by major weather. To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). Call BGE at 1-877-778-2222 to report any downed electrical lines. The action you just performed triggered the security solution. How to Report an Issue Online Visit xfinity.com/xfinityassistant. My electric company has been out already and have told me that it is Comcast's issue. Sky News - Wikipedia Asking on behalf of my place of business. This post was marked as closed. I am a bot, and this action was performed automatically. Report a downed power line - Pacific Gas and Electric Company Please contact the moderators of this subreddit if you have any questions or concerns. I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. Report Downed cable line | Xfinity Community Forum It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . A coaxial cable is capable of carrying current. Thank you for bringing this issue to our attention. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. Thank you! Let us know. A tree in my back yard has two large branches resting on the phone/TV cables. Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. You aren't allowed to. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . The wires at my rental property are on the ground. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? Then, call PG&E at 1-800-743-5000. I can't get into my property because the line is blocking the drive way. Comcast Xfinity Outage Map. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. Let us know if you find downed or uncovered wires or cables in your area. https://corporate.comcast.com/stories/meet-our-digital-care-team. They have been hanging very low for over a year. Report an Outage | PECO - An Exelon Company - PECO Energy Company By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. #iworkforComcast For immediate assistance, check out the Xfinity Assistant. For immediate assistance, check out the Xfinity Assistant. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. Type your message in the text area near the bottom of the window. Privacy Policy. In the aftermath of a major storm, be aware of hazards presented by downed power lines. Hello @ryanray.rr81 and thank you! I also appreciate you taking a moment out of your day to reach back out to our team! If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. In the top right corner, you'll see a little chat icon near the bell icon. Our community is your official source on Reddit for help with Xfinity services. Usually 911 dispatch has unlisted numbers for utilities. Let us give you a call as soon as an agent is available. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. How does cable internet get to your house? Jacksonville, Florida Area. We ask for direct messages because we can't post personal information in public. How to report a down or damaged CenturyLink line. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. It has been severed months ago and left hanging. ARA - Utility Regulation - Houston I will post again here when/if I receive a reply or action is taken. I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. I am at a loss. We have made changes to keep employees safe so response and call times may be longer than usual. I'll bring it to the attention of a board admin, I know that doesn't do you any good now. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words If you have questions about your services, we're here to answer them. A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. Don't worry, we'll never do that as it might cut into our profits for the quarter. Hope this helps you out. Do what's best for your business. We can assist you with getting a ticket opened to let our amazing local team know. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. Low hanging main line cable | Comcast Business Support Community Your IP: Call us anytime at. Verizon Business customers. Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. First Call 9-1-1. Report an issue Select Chat. Filing a report of a low hanging cable? - Google Groups It's a hazard to pedestrians and vehicles! This post was marked as solved. and our Archived post. Then it thanks me for signing in. We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. An official employee, such as myself or whoever is first available, will respond. Dial 333 to get connected to a customer service representative. I think it may be the original phone line. Report unburied cables, exposed wires, or downed lines - AT&T To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. Report Issues with Your Xfinity Services - Xfinity Support How do I report down a cable line? We have made changes to keep employees safe so response and call times may be longer than usual. We're sorry that didn't solve your issue. Contact Us - Customer Service Phone Numbers & Chat | Frontier Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. How Do I Report a Problem with My Comcast Landline? - GetHuman They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Xfinity Outage Map Lansing MiWith Smart Home Manager, you can: Get help Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. I am extremely frustrated this issue has not been of the upmost importance to your company. We've had a downed wire touching our building for about two months at this point. Press question mark to learn the rest of the keyboard shortcuts. Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. I have a downed wire in the middle of the street. There may be a 60 day notice cancellation fee for your service. A: Cable and phone wires dont carry current, so its safe to remove them. Comcast: Cable wires are hanging very low across our - GetHuman An official employee, such as myself or whoever is first available, will respond. Wireclub Review Step-by-step Wireclub Login Process 2023 | SDA Studio Kft. If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you receive overhead electric service, your electric system con- sists of the following: 1. Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. Rod Furlan is a crook and Thief and should be held accountable. I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. I called on 7/20/21 to report this issue and no-one has been to fix the wires. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. Yes, Comcast will come to your house to install the cable lines and equipment to your home. Xfinity Status Center - Check for Service Outages In Your Area Warn others to stay away. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). Can you direct message your name and address? Call 800.288.2020 . Where on your property are the lines down on and would you consider them a safety hazard as of now? Select Start Troubleshooting to begin your modem restart. Robert Campbell on LinkedIn: Small Business Phone Data Plans | Comcast