Thousands of Plusnet customers who have its YouView TV box will lose access to certain channels and features, including BT Sport, from 1 November as the provider is scrapping the service. on catch-up as I was not paying for their TV services. You can get to the cog by pressing Up and right after opening the Menu. I switched it off with the unit power button, but now when I try to switch it back on there is no power nothing happens at all. She then said she would need to check with her manager and after being on hold for a few minutes I was cut off. Went to 101, no picture, then an error popped up (YVM607). Remove the screw near the back of the PCB and the one near the front panel. None of the Maintenance mode options fixed anything on my failed box. Many thanks, very well explained and illustrated! If the Seagate drives are in short supply the Western Digital and Toshiba drives can be used instead. I have a BT TV pro box and am having recurring issues streaming content from via the Now TV app. The ultra-compact YouView box gives you 7 days of catch-up TV and the full range of Freeview channels. Just to add to the above. That's why we have an automatic standby mode. A white powerlight should appear on thefront panel, Touch the button on the front of the box once(far left hand side of thefront panel), then immediately press the VOL - button (Left dot on the circle panel on the front of the box) for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt, Press the button on the front of the box, Choose your preferred option (see list of available resets at the top of the page) and follow the on screen instructions, Press and hold the down navigationtouch button on the front of the box for 5 seconds, until you see Enter Maintenance Mode Y/N (Y:POWER)prompt, Press the button on the front of the box. display: inline !important; Find many great new & used options and get the best deals for Humax HDR-2000T Freeview HD TV Recorder at the best online prices at eBay! Plug the power cable back in whilst still holding the reset button continue to hold the reset button down, do not release it yet. Hi thanks for help after a few false starts I am up and running. Easy to swap out. Many thanks. Thanks again. Just tried this. and that I would need to return the YouView box to BT (almost certainly wrong!). YouView Home / Help & Support; Search or. Thanks so much for taking the time to document this. All rights reserved. Maybe it was something to do with the hard disk not being video grade, or the small size. Weber County Sheriff Jobs, Great to find someone on the internet who knows what they are doing and is spot on with instructions. I had a spare laptop hard disk (Hitachi, 80Gb) so I followed these instructions to fit, and it kinda worked the box was now alive, it would record the current programme if I pressed the record button, but anything I set to record failed. /* please wait, loading but then it switches off (red light), switches on again and goes through the same procedure. Hi, Just replaced hard drive working fine thanks for the info . Im curious about fitting an SSD. Serious question will there be any risk to the hard drive if I position the box vertically on its RH edge (Hard drive above PCB)? Apologies if someone has already asked this info. Ordered a new Toshiba 1TB HDD, which was delivered today. Hi, if(/(? We just replaced ours with a spare Intel SSD and its up and running again. . . Need more help? After buying a new Seagate ST500VT000 hard drive I turned it back on and did a software reset and everything is working as before. * Depending on your box model, Settings will be on the last tab on the Main Menu or in a cog in the top right corner of the screen. Anyone have this for a 1TB drive? After a power cut my BT DTR-T2110 500gb set top box was stuck in start mode. A moderator in the BT Forum has confirmed that the box will still work after cancelling. My PVR has started to boot loop. I have factory reset with saved recordings and still not fixed. Thanks in advance! Votre adresse de messagerie ne sera pas publie. So count me as completely and utterly confused! BT's YouView boxes let you seamlessly watch live or on-demand TV across multiple services, including Netflix, iPlayer and NOW. wfscr.type = 'text/javascript'; The below will appear on the email currently with the title of "About the services you're stopping". Maintenance mode not coming up when down arrow pressed. You can now undo the 4 screws holding the hard drive in place. Worked a treat for my youview box thanks , Hi img.emoji { Home Community Archived Posts. If your box is out of its 2 year guarantee you might be on your own unfortunately, unless you want to get into DIY solder reflow ovens! 08h00 19h00 Tous les jours. Channel Nakoni Alamat Ng Pilipinas, Poor and old people among those who are less satisfied with the BBC, according to Ofcom, as BBC accused of chasing younger users. Exactly, but even ex-BT TV customers were led to expect that it would operate as a standard Youview box on cancellation. So I just called BT customer services to cancel my BT TV package because Im out of contract and since I only have the BT TV service to watch football and since the football season is over there isnt any point in paying for it during the off season. These are audio-visual drives and as you can see from the datasheet here they are very quiet and consume little power. Any suggestions how to keep the recordings before I try that option as a last resort? Now no trouble getting Maintenance mode, and box appears to be working as before. Box now works fine. } Alan Michael Sugar, Baron Sugar (born 24 March 1947) is a British business magnate, media personality, author, politician and political adviser. for (var i = 0; i < evts.length; i++) { Hi, I have tried your method and my 2100 youview box just goes to black screen after I press the power button to enter maintenance mode. I can't see how they would be able to get away with nobbling their boxes post-contract unless before providing a new box, they clearly stated this in their promotional material and T&Cs. If in a Freeview Light area, it will still get most of the major channels, but not all. Within three seconds press and hold the power button on the front of the box and hold both buttons. .woocommerce .woocommerce-message::before { color: #22a9f7; } In BT 's case the operator will charge up to 50 for their broadband routers and up to 115 for their YouView TV set-top-boxes, although you can of course simply return them when switching away and avoid the fee entirely. Everything works perfect thanks to your easy to understand instructions. It just makes the same beeping noise and wasnt recognised. I then initialised the drive but didnt format it (using Windows 10 disk manager) but that made no difference. It looks like you're new here. One other thing to note, my HDD was held in place by not only the screws but also a very sticky foam pad. Possibly, although the drive from your Mac might not be compatible with the YouView box if its built to a different Apple spec. Follow these steps then come back and see your instructions: Once you have entered the Maintenance Mode Menu, you can choose from these options: Factory Reset , keep recordings (recommended), Factory Reset, delete recordings (if option 2 doesn't resolve your issue), Internet / USB recovery , delete recordings. The best free cloning sw Ive used is Minitool Partition Wizard, I have ver. Then I cloned my own DN370T drive and inserted that, hoping that the linux formatting might help. Already know your box model? wfscr.async = true; var addEvent = function(evt, handler) { But it still doesnt work same as before, it wont enter maintenance mode and doesnt load. Follow these steps: Turn the power on using the switch found on the back of your box. Squeezing the plug should release the latch on it. Ive just fitted the hard drive recommended in the instructions but cannot get into Maintenance mode. Thanks to this site, I was able to buy a correct replacement disk (eBay) and now have a newly functioning box. and that I would need to return the YouView box to BT (almost certainly wrong!). Any ideas? In 1968, he started what would later become his largest business venture, consumer electronics company Amstrad.In 2007, he sold his remaining interest in the company in a deal to BSkyB for 125m.. Sugar was the chairman and part-owner of Tottenham . when in fact I have the anytime call package and when I asked for the anytime call package to be removed I was told that if I did that or indeed if I made any other change to my broadband or call package it would initiate a new contract (wrong again!). I took he HD out and tried to connect it to my Laptop with a SATA to USB cable. .recentcomments a{display:inline !important;padding:0 !important;margin:0 !important;}. Great instructions thx, bought a new drive (exact same 1tb WD drive). And if you cancel your contract it is only these services that will stop (in this case BT TV). And BT reps have publicly stated the box will continue to work. Does the YouView box work after leaving BT? Your box is connected to your TV with a HDMI or Scart cable and that the correct Source/ input is selected on your TV. If you do not press the power button within 5 seconds the box will boot up normally, Turn the power on using the switch found on the back of yourbox, Press the button on the front of the box, Very quickly press and hold both the channel +/- buttons together for 10-15 seconds, After displaying the start screen, the box should enter maintenance mode, Press and hold both the channel +/- buttons on the front of the box, Press the button on the front of the box once while still holding both the channel +/- buttons together for 10-15 seconds, Press and hold the down button on the top of the box, Turn the power on using the switch found on the back of yourbox. BT Vision+ Pace DiT7431/052B Box. And if so to what format please? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The drives listed above are all 2.5 drives so they are the correct physical size. Release both buttons a few seconds after the BT logo appears on the TV screen. But those who wish to cancel their TV and broadband contracts now, ahead of the shake-up, can do so penalty-free. If youre using Powerline adapters, make sure these are connected also. I installed my new HDD into my 4k box. Starter includes a basic YouView box with over 100 channels, catch up and on demand, and you can add BT Sport (as long as your broadband has a download speed of at least 6.5Mb). The box light will turn blue, If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? YouView TV Ltd 2023. Sometimes, you may experience weak signals due to poor weather. My box hadnt failed completely but was malfunctioning, unable to play back or use the apps, and I guessed it was a corrupt hard drive. This guide covers the 500Gb models made by Humax for BT and Plusnet. Replaced today after ordering & following your link on eBay. A really easy guide to follow and got my box back up and running for 25. From my experience just the same size or bigger, the YouView drive had lots of tiny partitions at the front end but the main one was 850GB (this being a 1TB drive). It comes with daily entertainment of BBC iPlayer, ITV Hub, All 4, and much more. }); How to leave Call us on 0800 783 1401 to leave BT. ok thank you so i will lose all my recordings but any more i make will be ok ? t.src=v;s=b.getElementsByTagName(e)[0];s.parentNode.insertBefore(t,s)}(window, My box got into the loading loop and beeps several times after switching it on. Up and running now Thanks I hope it still works ok cos I've not long since bought one it's better for entertainment than freesat I think. Visit our full contacts page here Great guide, finally figured my 4k drive was kaput, then saw this guide. A few black screens as it reboots, but if you are patient it gets there. It doesn't record, but it's designed to be small and give you a great TV viewing experience. Unplug and reconnect power to yourbox. BT's YouView boxes allow you to watch live TV let you seamlessly watch live or on-demand TV across multiple services, including Netflix, iPlayer and NOW TV. Followed these instructions to replace what I thought was a damaged hard drve. It now appears to be working fine. Remember to plug in the cable between lid and PCB before screwing the lid shut! document.attachEvent('on' + evt, handler); Thanks again, youve saved me a lot of money having to buy a new (different brand) box <3. OFCOM, maybe. I ordered a new Seagate ST500VT000; when it arrived I started to suspect it wasnt factory-fresh Put it in the box, but couldnt get Maintenance mode, just a blank screen even after an hour. And of course the new property having a working aerial. Visit our full contacts page here Everything went swimmingly, but there was no sound. .wocommerce button.button:hover, .woocommerce input.button:hover, .woocommerce #respond input#submit.alt:hover, .woocommerce a.button.alt:hover, It started ok, went to M mode, I chose the top setting and bingo, box worked AND kept all my recordings. Is my box a brick ? Weber County Sheriff Jobs, It did allow me to recover some of the old recording from the failed disk. You might need to attach some stick-on rubber feet to the side of the box that it rests on to stop any vibration/noise reaching the supporting furniture/surface. Select Done *Settings can be found via the cog in the top right corner of the Menu. Put the machine screw back in above the SCART socket. Start a topic. Dream Mat Mousse Quelle Teinte Choisir, No, you need to get a BT Broadband package if you want to watch BT TV. Hi, If so why are BT misleading customers into believing that they need to return their YouView box? Great work Mark, good to hear about your successful drive replacement! Still having the original drive, that was still working (but being unreliable), I was able to clone it to the refurb drive. I read your very clear article/instuctions,easy to follow bought a new hard drive the same as original (ebay)as recommendation.Start to finish 30 minutes,worked first time.So from a box that as due for the bin is now better than newmany thankswill check out your website again. PS. Hi, I have just received my first YouView box with recording facility from BT (500gb) and having read your really excellent instructions I cant wait for it to fail so I can fit a larger hard drive just a joke! Really helpful & informative, well written. YouView is a broadband internet ( IPTV) based video-on-demand and catch-up TV platform that is being bundled by several ISPs across the United Kingdom and has also been sold at retail. "source": "", I wonder if the programs recorded on the old hard drive could be saved??? "version": "4.9.18", Hopefully this will help some other people keep the recordings from their old Youview hard drives and transfer them onto a new drive Get in touch Need more help? Note to others, when the instructions say wait a few minutes for maintenance mode to appear, it really does mean a few minutes. Thanks for the info which was clear and easy to follow and saving me a load of cash. I am through my power line adapters. It seems unlikely. if (window.addEventListener) { The part number for the 500Gb drive is WD5000LUCT and the drives are still available brand new from eBay here. Only if you want that SSD to die prematurely! I got part way through the set up but it keeps saying I am not connected to the internet. Easy fix but you have to plug HDD into a pc to change to MBR before you put in youview box. Try these steps and we'll check again: Check your cables Retune your channels Further help See all On Demand results Was this helpful? If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? From Box management select Power & standby. This will cure the clicking/buzzing/beeping noise fault that stops your YouView box from booting up due to hard drive failure. Excellent repair advice works perfectly now. YouView with BT BT offers three main options for TV with YouView, and they're all available as part of a bundle with phone, broadband, and mobile as well. New replacement drive works a treat. You can now lift out the old hard drive, carefully sliding it away from its connector, and fit the new one which is available new on eBay here. I then found an old laptop HD and tested it with the SATA to USB cable before fitting it in the DVR. You can also buy the Youview box directly from Amazon, Argos, Currys, John Lewis, Richer Sound and Humax. It happened fairly soon after the latest update that was released at the end of Jan 2021. On further investigation the hard disk heads had stuck. It's annoying, frustrating, and quite frankly, definitely a mood-killer! In this guide we show you how to repair your BT or Plusnet YouView box by replacing the failed hard disk drive (HDD) inside it. What software did you use to clone the drive? Watch the most popular free-to-air channels as well as the channels in your package. AU. You might also be able to upgrade your 500Gb box to a 1Tb hard drive or higher and although this has not been tested by us, our readers have reported success. The file are surprisingly easy to identify as they are [programme name and date].ts These files are in a XFS format partition; I didnt have any trouble reading/playing them under Linux Mint. Much better than landfill. The BT TV Box Pro connects to your broadband hub over wi-fi and now you can watch your favourite content without the need for an aerial. If you're able to, make a note of all your preferred settings and scheduled recordingsas you will lose them once you've completed a Maintenance Mode reset. @media (max-width: 768px){.better-responsive-menu .sub-toggle{background:#0077c5}} Hi . A reboot is often enough to fix this issue. width: 1em !important; The only thing that will cease to work are the BT subscription channels (and any recordings from those channels) and the BT TV app. http://bt.custhelp.com/app/answers/detail/a_id/53417/~/how-to-return-and-recycle-your-bt-broadband-h says Bt will send you a returns bag if you were a BT Tv customer and you inform them you are leaving.. That is BT adhereing to their responsibilities under the Electrical waste regulations. Hi all sorted now there was a loop on my broadband before it entered the house. She then said she would need to check with her manager and after being on hold for a few minutes I was cut off. After some trial and error work out that the disk needs to have a fat32 format partition for the box to be able to recognise it! When I follow the procedure to enter maintenance mode I get a blank screen. Microsoft and partners may be compensated if you purchase something through recommended links in this article. Is that to be expected? Its still working fine with an average usage of 7 hrs live tv per day. If there is no red light when the power switch on the back is switched on then this would make me suspect a problem with the onboard power circuitry. Watch Shop Bd, Its also the consumers responsibility to understand their rights, which is why using these forums helps. Sounds like if its not the disk at fault it can possibly be transplanted in to a new box. YouView TV Ltd 2023. var BooklyL10n = {"csrf_token":"c45bda60d8","today":"Aujourd'hui","months":["janvier","f\u00e9vrier","mars","avril","mai","juin","juillet","ao\u00fbt","septembre","octobre","novembre","d\u00e9cembre"],"days":["dimanche","lundi","mardi","mercredi","jeudi","vendredi","samedi"],"daysShort":["dim","lun","mar","mer","jeu","ven","sam"],"nextMonth":"Mois prochain","prevMonth":"Mois pr\u00e9c\u00e9dent","show_more":"Montre plus"}; Ah ok, mine wass probably a refurb drive then. Read honest and unbiased product reviews from our users. I had a Seagate drive but got a Western Digital drive off of eBay to replace it. "pluginVersion": "1.6.0" Was about to empty my bin, where I had dumped my faulty box when I read your blog. Youll probably need to get into maintenance mode. As Graham pointed out, whether you continue to receive all the channels depends on where your new address is. Make sure its a drive suitable for AV, CCTV or PVR use such as the Western Digital AV drives. Video released for Waterpik WP-450 Battery Replacement, Waterpik WP-450 Battery Replacement Guide, Making your Blu-ray Player Multi-Zone or Multi-Region, How to Make your LG DVD/Blu-ray Player Region-Free for DVDs. .woocommerce ul.products li.product .onsale,.woocommerce span.onsale,.woocommerce #respond input#submit:hover, .woocommerce a.button:hover, It's been a I have spoken to them already about something else. This orientation of the box might affect the passive cooling of the other components, possibly improving it! Another easy check would be to measure the output voltage of the power supply to make sure that hasnt failed. This is due to the fact that the hard disk is being continuously written to while the box is on and a live channel is selected, even if not specifically recording a programme. The DN372T boxes are a different generation to the ones in the guide above so will work differently. During the day it will be in a state of instant-on standby so you should never have to wait for it to boot up. We followed the user guide instructions and Googled every possible solution without luck. See the table below for links to buy the different makes and sizes of YouView Hard Drive. Box keeps going into standby. They told me something very similar last week when I cancelled. The email isegregiously misleading and I suspect deliberately so, in order toobfuscate people rather than enlighten them. Here's everything you need to know: What is Ultra HD? Thanks, good guide. Thanks! FOR SALE! Thanks for the feedback Keri! Hi, Glad you got your YouView box repaired Ray! Had already begun ordering a new box, and about to get my failed box recycled when I found your instructions. Thank you for the excellent guide, well written and easy to follow, I know have a working box once again. It looks like you're new here. n.push=n;n.loaded=!0;n.version='2.0';n.queue=[];t=b.createElement(e);t.async=!0; If you are bothered about BT hobbling your box, an idea I think is ludicrous, don't connect it to your router. I am stuck with scart interface. I still have the old 1tb drive which Ill just keep handy for a month just in case etc it still spins up and passes Win 10 disk health checks so we will see how long it lasts. Brilliant guide many thanks for publishing. Ordered a new hard drive and have installed using your clear instructions. window._wpemojiSettings = {"baseUrl":"https:\/\/s.w.org\/images\/core\/emoji\/11\/72x72\/","ext":".png","svgUrl":"https:\/\/s.w.org\/images\/core\/emoji\/11\/svg\/","svgExt":".svg","source":{"concatemoji":"http:\/\/www.centreyasmine.com\/wp-includes\/js\/wp-emoji-release.min.js?ver=4.9.18"}}; This site uses cookies. Also I saw solutions with opening the disk to check if its not stuck but not sure if its gonna work with tv box as a long term solution, or whether its only to recover the data before disk fails again. If you cant there might be some other fault with the box such as failed RAM or flash storage. So BT are definitely giving out misleading information. Not tried the BT Vision option but I wouldn't expect that to work. Here, under Signal & Connection select Signal Quality and check the quality of the signal. All good Cheers! A YouView box is a set-top box, a device that converts the signals into something that your TV can read and display. The second email is the follow up with the instructions on how you can return it.