9 Jun 2022 . We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. After confirming I was happy to sell they sent an email saying that o needed to post them today (which is not possible as I am away). To post a ticket for sale on viagogo You must first register with the Site. 2.3 Username and Password. 1.3 viagogo Guarantee. During the purchase process, there was some small print saying "+vat and fees", but it wasn't until after putting in all my credit card details that the fees were actually stated. Please note this does not include any VAT that may be payable on fees We are required to pay. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. Is It Legal for Viagogo to Charge Me a Sellers Cancellation Fee? By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Your prices were miss leading and a scam. 1.1 Introduction. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. I want to go to the rearranged concert or receive a full refund as the error was Viagogo's. viagogo charge for cancelling sale. As I was told to send them to u asap so they'd have 'maximum selling time' missing persons national parks. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. I haven't received an email confirming my order. Note that the Seller may or may not be required to charge you VAT on the sale of your ticket. I want a refund off $1393.43 you have taken my money! These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you and viagogo Entertainment Inc ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). 1.4 Modification. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. Not only was my son very disappointed but I have not received the refund and cannot get through to you on any of the phone numbers. Viagogo were not able to supply them at the last minute and offered a refund. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. 2.5 Tax on Seller Proceeds. I am now in a position that I am still waiting to sell my tickets (for a minimum of 1000) and I still can't. 2.6 Pricing Formats. https://www.youtube.com/watch?v=mGXViB2y2ys. You may find other users information to be offensive, harmful, inaccurate, or deceptive. Dear Justin, Unfortunately we have had to cancel your sale 9181945 of your Adele tickets. Share your photos and videos with others to prove the truth of your words. 7.1 Ownership of Intellectual Property. You and We are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. I was mislead by viagogo and have been completely conned out of this money. This will be deducted from your next payment. I was very annoyed by this as there was no warning and to make the situation worse when we went to the concert on Monday the ticket office said they would refuse our tickets because you had sold them for an unacceptable amount and they should have been 30 which is what they were selling then for on the door. 10 Things Most People Don't Know About anyabraddock. You agree that We are not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. viagogo charge for cancelling sale. Especially for a more obscure event where they dont have huge turnover of tickets. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. Consequently I now have the tickets to find I paid 349 for 2x tickets with a face value of 75 each. I want my money back how do I go about this? Absolutely no empathy from your customer service agent who put the call down when I asked to speak to management. The tickets through Viagogo cost me over 300 sterling. viagogo - Buy & Sell Concert, Sport & Theater Tickets viagogo - Buy & Sell Concert, Sport & Theater Tickets On Tuesday (June 13th), I ordered 2 tickets to see Steely Dan perform at the O2 centre in October ([protected]) and managed to grab decent enough seats for as much as 483.79. It is disgusting how I have been treated and I would like you to review your logs to see how it has been recorded; with broken promises. I understand that there might be a reasonable transaction cost associated with cancelling a done sale and I am not trying to avoid it. Why is the price printed on the ticket different to what I paid? Last year I put up a listing on Viagogo for 2 orchestral concert tickets. 2.5 VAT on Seller Proceeds. I don't know if I need to talk. Is It Legal for Viagogo to Charge Me a Sellers Cancellation Fee? It's not possible to cancel or exchange tickets once a purchase has been made as orders are considered final. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. Viagogo probably had to manually procure tickets on eBay or something. viagogo charge for cancelling sale - interiorstate.com I haven't received an email confirming my order. You also warrant that you own the tickets and are authorised to transfer or resell the tickets. As far as viagogo are concerned person A can not cancel listings on person Bs account. 2.6 Making an Offer. As I do not buy concert tickets that often I had no idea this was a scam, payed for tickets was told would receive no later than 3 days before event had to send 4 emails only got a reply from 1, finally found your phone number on the day before concert and called then to be told don't worry? We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. They should CLEARLY note that if you cancel your sale you will be charged with 50 euro! We endeavour to rearrange delivery with the customer or arrange a collection point. I demand my money back as they never made the concert due to it being outside on the heat. 2.13 Ticket Information. 3.4 Indemnity. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on the Site. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. Subscribe. If this is also unsuccessful We will not offer a refund. 2.12 Seller Payment. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. viagogo - Buy & Sell Concert, Sport & Theater Tickets You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. The Seller will be paid 5-8 days after event if delivery of ticket was successful to the buyer. Please note that service fee amounts may vary by event and are subject to VAT. Note that this is separate from any Tax viagogo is required to charge on its fees. Viagogo won't cancel my order MoneySavingExpert Forum In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. 6.4 Release. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. We are not involved in the actual transactions between Buyers and Sellers. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. The event itself is within days and yet I still don't have any updates on my ticket. All rights reserved Privacy Policy | My Account This email was sent by viagogo AG and may contain confidential or privileged information. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). 5.2 Violations, Termination and Suspension. The Sellers ticket will be de-activated and a new ticket will be issued and sent to the Buyer in line with the agreement between viagogo and Paris Saint-Germain. During this time, the Site will be temporarily unavailable. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. viagogo allows individuals to sell unwanted tickets on its platform. As part of our listing guarantee, should the sale not be fulfilled, viagogo reserves the right to charge the cost . viagogo charge for cancelling sale - Hand.ngo 6.4 Release. list of all forged in fire contestants; brothers taste of asia shut down; john o'mara gangster squad; money was still taken out! 16 interesting facts about mozart; chi st joseph medical records. Try arrived at 12.37 pm through proof of postage. ; ; I'm sure a massive company like yourself doesn't care about the odd thousand pound here or there, but to normal families this is our livelihood. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. To list as a Seller, You must provide a valid credit or debit card. We expressly disclaim any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. To sell your spare tickets: Click on the "Sell Tickets" button on the top right of the home page. Please note this does not include any sales or value added tax that may be payable on viagogos fees. I would definitely question it but I think you don't have much of a leg to stand on. If a Seller posts a ticket for sale on our Site, the option is provided to sell that for a fixed price. Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. I can't afford to lose 100 and think this company is a joke as they seem to be try to avoid payment. Copyright (c) 2006-2023, viagogo AG. Be the first to hear about special offers. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. 0. During this time, the Site will be temporarily unavailable. Under no circumstances are We liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on the Site. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. The sale of stolen property on viagogo is strictly forbidden and violates local, country and international law. The price of 2 tickets was $290, and the fees were $100 - around one-third of the ticket price. Using the link that viagogo sent me I tried to cancel the tickets but could see no listing on my account, the whole process just takes you round in circles, you cannot contact them if you have no listing but if the problem is there is no listing then you cannot use their online forms. please see in bul point the notes I have made which should evidence the disappointing communication There's no ' in my email address I have informed them off this and made sure it's right in my account but they still keep using the wrong email. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund.